Refund and Returns Policy

Overview

At Veggie, customer satisfaction is our highest priority. We aim to ensure that every order you place with us is fresh, accurate, and up to the mark. However, we understand that issues may occasionally arise. This policy outlines our procedures and conditions for refunds and returns.

Return Policy

We currently accept returns for the following category:

🥦 Fresh Vegetables

Returns accepted within 24 hours of delivery only.
Items must be in original condition (not used or spoiled due to customer handling).
Proof of issue (such as photo or video) is required for return approval.
Return pickup will be arranged by our delivery partner or can be returned in person to our office during working hours.

⚠️ No returns will be accepted after 24 hours from the time of delivery.

Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

Fruits
Dairy Products (Milk, Curd, Butter, Cheese, etc.)
Bakery Items
Eggs
Packaged food once opened
Personal care items
Items sold during clearance sales or promotions

Refund Policy

Once your return is received and inspected:

We will notify you via phone or email about the approval or rejection of your refund.
If approved, your refund will be processed within 2–4 business days, and the amount will be credited to your original payment method (UPI, card, or wallet).
In case of Cash on Delivery (COD) orders, refunds will be provided via UPI or bank transfer after collecting the required details from you.

Exchange Policy

We do not offer exchanges for any products.
However, if the product you received is damaged, spoiled, or different from what you ordered, we will offer a replacement or a refund, depending on availability.

Need help?

To initiate a return or refund, please contact us with the following: